1. Data Controller
The website ubaraka.com is published by Ubaraka (Sole Proprietorship / Entreprise Individuelle), registered under number 908 425 606 R.C.S. Marseille. Address: 13 Marseille, France. Publication director: Nacer B. For any questions regarding your personal data, you can contact us at contact@ubaraka.com.
2. Data Collected & Purposes
We collect and process the data strictly required for communication and service fulfillment:
- Service Orders : Client first and last name, WhatsApp phone number (required for proof and certificate delivery), beneficiary name (required for religious intention and invocations), and email address.
- Contact Form : Name, contact detail (email or phone), and message provided to handle your support request.
- Newsletter : Email address collected upon opt-in to receive the newsletter.
- Support Chat : Messages sent during website chat sessions to answer inquiries in real time.
3. Cookies & Tracking Tools
The website uses tracking and analytics technologies to measure performance and campaign effectiveness:
- Google Analytics 4 (GA4) : Audience measurement.
- Microsoft Clarity : Usability and user experience analytics.
- Advertising Pixels (Meta Pixel, Google Ads, TikTok Pixel) : Conversion tracking and attribution from ad campaigns.
4. Subcontractors & Service Providers
Your data may be processed by technical partners strictly within their defined roles:
- PayPal : Secure payment processing. Ubaraka never has access to banking card details.
- WhatsApp / Meta : Private transmission of video proofs and certificates.
- Cloudflare : Hosting, CDN delivery, and network security.
- Google, Meta, TikTok, Microsoft : Analytics and ad measurement platforms.
- Server hosting provider : Storage of orders and automations.
- Infomaniak : Email delivery.
5. Data Transfers Outside the EU
Acts of devotion are carried out physically in Makkah (Saudi Arabia), and water distributions in Yemen. The name of the beneficiary is transmitted to the executors on site for ritual intention formulation and personalized video recording.
6. Confidentiality of Proof Videos
Proof videos (Umrah rites with name recitation, Quran endowment at the Haram, wheelchair support, or water distribution in Yemen) are delivered privately to the client via WhatsApp. They are never published publicly on our website or social channels without prior explicit consent.
7. Data Retention
Your data is retained for the time necessary to perform the ordered service, maintain client follow-up, and comply with applicable statutory retention requirements (including accounting documentation).
8. Your Rights & Complaints (GDPR)
Under the GDPR, you have the right to access, rectify, erase, restrict, and port your personal data. You can exercise these rights by contacting us at contact@ubaraka.com or via our contact form.
If you feel your rights have not been respected, you have the right to lodge a complaint with the relevant supervisory authority in France: the CNIL (cnil.fr).